Refund Policy

Last updated: October 13, 2026

Roselmont publishes this policy to explain how return requests, order problems, exchanges, cancellations, and approved refunds are handled.

Starting a Return Request

Contact madelynfennec9182@outlook.com before sending merchandise. Include the order number, checkout email, product name, quantity, reason for the request, and the outcome requested. We will review the order record and provide written instructions when a return is authorized.

Do not send a parcel without written instructions. The public contact address is not automatically the designated return destination; use only the return address supplied for the approved request.

Review of Eligibility

Eligibility is assessed from the product listing that applied at purchase, the order record, the reason for the request, the condition and completeness of the item, and rights available under applicable law. We do not treat this policy as limiting any mandatory consumer right.

Keep the item, all pieces supplied with it, and available packaging while the request is reviewed. Do not use, alter, wash, repair, or dispose of an item that may need to be inspected unless doing so is reasonably necessary for safety.

Damaged, Incorrect, or Incomplete Orders

If an order arrives damaged, contains the wrong item, or is missing a listed component, contact madelynfennec9182@outlook.com promptly. Provide a clear description and, where reasonably needed to verify the issue, photographs of the product, packaging, shipping label, and affected area.

After review, the available resolution may include corrected fulfillment, replacement, exchange, refund, or another remedy required by applicable law. Do not discard the item or packaging until the review is complete unless retaining it would create a safety concern.

Return Instructions and Shipping

Written authorization will identify the item approved for return, the destination, packaging instructions, and how return shipping will be handled for that request. Responsibility for a shipping charge will not be assumed from the public contact address or from a self-arranged parcel.

Use suitable protective packaging and retain the carrier receipt and tracking details when the written instructions request tracked service. Items from separate orders should not be combined unless the instructions expressly allow it.

Inspection and Refunds

When a return is required, we review it after receipt against the authorized request and order record. We will notify the customer of the result. An approved refund is submitted to the original payment method unless applicable law requires another method.

The payment provider or financial institution controls when a submitted refund appears in the account. We will confirm when the refund has been submitted and will assist with the transaction reference when available.

Exchanges and Alternative Resolutions

Exchange availability depends on current inventory and the facts of the request. Written instructions will confirm whether a direct exchange, replacement, return followed by a new order, refund, or another resolution is available. A requested color, size, style, or product is not reserved until the exchange is confirmed.

Order Changes and Cancellations

Email madelynfennec9182@outlook.com as soon as possible if an order must be changed or cancelled. We will review the fulfillment status, but a change or cancellation cannot be guaranteed after processing, packing, label creation, or carrier transfer has begun. If cancellation is no longer available, the appropriate return process applies.

Consumer Rights

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. If a provision conflicts with mandatory consumer law, the mandatory rule applies to that extent. Evidence reasonably required to verify a claim will be requested in a proportionate manner.